State Farm® Insurance Agent BJ Adams
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Be Free
July 2, 2025
5
out of
5
rating by Be Free
"Cieri was a very great in getting me insuranced."
We responded:
"Thank you, Be Free! We're thrilled to hear that Cierra was able to help you get insured. Your kind words mean a lot to us!"
Ocean View
July 2, 2025
5
out of
5
rating by Ocean View
"Ms.Cierra helped me in the process with switching over to state farm and she made my transition very easy.I definitely appreciate all the help she provided and highly recommend her for anyone looking for a policy!!!!!! Thanks again for everything!!!"
We responded:
"Thank you, Ocean View! We're so glad to hear that Ms. Cierra made your transition to State Farm easy and seamless. Your recommendation means a lot to us, and we're here to help anytime you need assistance. Thanks again for your kind words!"
Tyrome Freeman
July 2, 2025
5
out of
5
rating by Tyrome Freeman
"I've been with State Farm for about four months now. I have to say that the agent that worked with me Ms Cierra was a God sent. She went over all my options and helped me get the best policy for me.l would highly recommend Ms Cierra to anyone looking for insurance. I've told my family and friends about State farm and Ms Cierra and the excellent service that I received. My hat's off to you Ms Cierra, keep up the good work. Thank You for helping me Tyrome Freeman."
We responded:
"Thank you, Tyrome, for your wonderful feedback! We're thrilled to hear that Cierra provided you with such excellent service and helped you find the best policy. Your recommendations to family and friends mean a lot to us. We appreciate your support and wish you all the best!"
Trueblue Transportation
July 2, 2025
5
out of
5
rating by Trueblue Transportation
"I was onboarded by cierra in this office. She was great. They saved me a lot by coming to state farm. They are great."
We responded:
"Thank you, Trueblue Transportation! We’re thrilled to hear that Cierra provided you with great service and that you’re saving money with us. We appreciate your kind words and look forward to assisting you further!"
Billy Strasser
April 30, 2025
5
out of
5
rating by Billy Strasser
"Olivia was great to work with! Very patient with my many questions, thorough with all of the different possibilities and follow-ups, and pleasant to work with. Just what you want in your insurance person."
We responded:
"Thank you, Billy! I'm so glad to hear that Olivia provided you with such excellent service. We strive to be thorough and patient, and it's great to know she met your expectations. If you have any more questions or need assistance in the future, feel free to reach out!"
Kevin Saddler
April 29, 2025
5
out of
5
rating by Kevin Saddler
"Patti was great to talk to, made me very comfortable with my transition to State Farm. Hoping to be able to deal more with Patti in the future."
We responded:
"Thank you, Kevin! I’m so glad to hear that Patti made you feel comfortable during your transition to State Farm. We truly appreciate your kind words and look forward to assisting you more in the future!"
Aja Mcadams
April 21, 2025
5
out of
5
rating by Aja Mcadams
"Patty was very helpful. She saved me a lot of money with my new policy. She also peaked my interest in adding a life insurance policy for me and my children which I plan to do at a later date."
We responded:
"Thank you, Aja! We’re thrilled to hear that Patty was able to help you save money on your new policy. It's great to know you're considering adding a life insurance policy for you and your children in the future. If you have any questions or need assistance down the line, feel free to reach out!"
Givens Statefarm
April 15, 2025
5
out of
5
rating by Givens Statefarm
"Very professional helpful and satisfied all my needs thumbs up"
We responded:
"Thank you, Givens! We're thrilled to hear that you found our service professional and helpful. Your satisfaction means a lot to us! Thumbs up to you too!"
Janaya Stokes
April 10, 2025
5
out of
5
rating by Janaya Stokes
"Cierra was an amazing help getting me coverage for my auto and renters insurance. She was very efficient and polite. Cierra also provided all documentation needed with great explanation as to what each item meant."
We responded:
"Thank you for the kind words, Janaya. We are proud of Cierra's amazing ability to serve our customers and our community."
Tina Sunderland
April 9, 2025
4
out of
5
rating by Tina Sunderland
"I was going thru a lot trying to find cheaper car insurance for me an my daughter. I came across an ad an I was hooked up with a lady name Cierra. She got right to it. She was understanding of what I needed to make sure my daughter was safe when it comes to driving. We got hooked up with full coverage & life insurance for my daughter. Thanks Cierra for the assistance Tgamble😁"
We responded:
"Thank you for your kind words, Tina. We are very glad Cierra was able to help keep your daughter properly protected. Thank you for choosing our agency."
Rhonda MacMelville
April 9, 2025
5
out of
5
rating by Rhonda MacMelville
"Cierra is my agent and has been an excellent help with my car insurance needs. BZ"
We responded:
"Thank you for the kind words, Rhonda. We so happy Cierra was able to help you keep your car properly protected. Thank you for choosing our agency."
Earlese LaFrance
April 4, 2025
5
out of
5
rating by Earlese LaFrance
"Loved it, love OLIVIA O'DONNELL and the B. J. Adams State Farm Office in West Virginia! I thank Olivia for her above and beyond BEYOND State Farm Agent skills, and product knowledge! If you are fortunate to get her as your agent, you will receive exceptional thoughtful service with follow through attentiveness. Thank you again, Olivia you saved my mind and gave me peace during a difficult situation 🐟 🐟#FishoutINTL🐟"
We responded:
"Thank you for the kind words, Earlese. We are so proud of the tireless service Olivia does for our customers and our community. Thank you for choosing our agency."
Angela Nichols
March 20, 2025
5
out of
5
rating by Angela Nichols
"Peggy was very helpful and knowledgeable about the product I needed to get car insurance and rental insurance .very easy processing"
We responded:
"Thank you for your wonderful review! 😊 We're so glad to hear that Peggy was helpful and knowledgeable in getting you set up with auto and renters insurance. Making the process easy is what we strive for! If you ever need anything, we’re always here to help."
Rachel Wilson
March 18, 2025
5
out of
5
rating by Rachel Wilson
"I worked with Patti on getting new vehicle insurance for me Jeep because Geico has gotten ridiculous on their prices. Patti was very patient and polite and I will be using her again once my lease is up and I get my new place for renters insurance. 10/10 will definitely be recommending StateFarm and Patti!"
We responded:
"Thank you for the kind words, Rachel. We are so happy our team was able to help you get your new Jeep properly protected, and we appreciate you recommending us! Thank you for choosing our agency."
Nanna210NOW
March 18, 2025
5
out of
5
rating by Nanna210NOW
"Thank you Mrs Patti for getting me straight today with a new whole life insurance policy and a much lower car insurance payment..YOU ROCK!! AWESOME EXPERIENCE!! Will be sending others your way!!"
We responded:
"Thank you for the kind words, Nanna. We are so happy our team was able to help you with your life and auto policies. Thank you for choosing our agency."
Barbara Crowder
March 5, 2025
5
out of
5
rating by Barbara Crowder
"Patti was very pleasant she answered all my questions and made sure before ending our call if I had any other concerns or questions and I thought that was great because I ten to forget something at time ."
We responded:
"Thank you for the kind words, Barbara. We are so happy our team was able to assist you. Thank you for choosing our agency."
Charles Johnson
March 4, 2025
5
out of
5
rating by Charles Johnson
"Proffional and knowledgable."
We responded:
"Thank you for the kind words, Charles, and thank you for choosing our agency."
Amanda Porter
March 3, 2025
5
out of
5
rating by Amanda Porter
"Very helpful & friendly!! Really enjoyed talking to her!!"
We responded:
"Thank you for the kind words, Amanda. We are glad our team was able to assist you. Thank you for choosing our agency."
Crissy Garvin
February 20, 2025
5
out of
5
rating by Crissy Garvin
"Patti went above and beyond to help me with all of our insurance needs. She was very patient and explained EVERYTHING. Super helpful and professional! She will be my new go to when recommending insurance related services! Thanks again."
We responded:
"Thank you for the kind words, Crissy. We are so glad our team was able to assist you, and thank you for choosing our agency."
Chasity Thomas
February 19, 2025
5
out of
5
rating by Chasity Thomas
"Patti was amazing and helped me get my auto policy switched. She explained everything thoroughly and made she made sure I understood what my policy included. She is an asset to the office!"
We responded:
"Thank you for the kind words, Chasity. We are so happy our team was able to assist you in such a meaningful way. Thank you for choosing our agency."
Dean Clemins
February 3, 2025
5
out of
5
rating by Dean Clemins
"Patti is great and very helpful!"
We responded:
"Dean, Thank you for your kind words! We’re so glad to hear that Patti was helpful. She’s a valuable part of our team, and we appreciate you taking the time to share your experience!"
Logan Teague
January 11, 2025
1
out of
5
rating by Logan Teague
"Due to my other review and the company responding to my review by mentioning my sensitive information, I decided to delete and repost my personal experience with the company. Communication is little to none. Unfortunately I went a little over a month with no communication regarding my policy despite sending countless phone calls, leaving voicemails and texts with no response. Via fb message, They stated my address was incorrect, however it was updated twice via phone and the rep had even spelled it back to me. Plus. I have even received mail from them in the summer regarding adding things to my policy and even had a rep come out in March to do a claim due to a flood. So my address on the website was indeed correct. Hopefully you have a better experience than me. God bless!"
We responded:
"Thank you for your feedback, Logan. I'm truly sorry to hear about your experience and the lack of communication. This is not the standard we strive for. Please reach out directly so we can address your concerns and work towards a resolution. Your experience matters to us."
melinda franklin
December 11, 2024
5
out of
5
rating by melinda franklin
"Kim is a wonderful lady who helped out with all my needs. She knows her job and does it very well. Thank you Kim."
We responded:
"Thank you for your thoughtful review! We're so glad to hear that Kim was able to assist you with all your needs. Her expertise and dedication are truly appreciated, and we’re lucky to have her on our team. We'll be sure to pass along your kind words—thank you again!"
Roxanne Walker
November 28, 2024
5
out of
5
rating by Roxanne Walker
"London was helpful ! She helped me save on my Home , Auto & helped me finally get a life policy started! She took her time and was very friendly and kind. I highly recommend this office and to ask for London !"
We responded:
"Thank you for sharing your wonderful experience! We're delighted to hear that London provided such excellent service, helping you save on your Home and Auto insurance while getting your life policy started. It's great to know she took the time to assist you with kindness and care. We truly appreciate your recommendation and look forward to continuing to serve you. Don't hesitate to reach out if you need anything else!"
Lagrant Greer
November 14, 2024
5
out of
5
rating by Lagrant Greer
"It's a young lady there name Kimberly. She helps me with all my state farm needs."
We responded:
"Lagrant, thank you for the wonderful review! Yes Kimberly is a great asset to our team and strives to provide excellent customer service to all of our insurance customers. "